Dynamics 365 Customer Service Business Application helps businesses to build a strong relationship with its customers transforming customer satisfaction as a key KPI for the business.The Customer Service application from Microsoft Dynamics 365 provides more streamlined customer data and makes use of unified technologies to achieve seamless and personalized experience for all the customers and build brand affinity in the long run. Dynamics 365 apps make use of services such as 360-degree Customer View, Artificial intelligence (AI) and Cognitive Analysis to get more details about every customer which can lead to improving productivity and empower agents simultaneously.
Dynamics 365 Customer ServiceDynamics 365 Customer Service provides a powerful tool for organizations to strengthen their customer loyalty programs and build life-long relationships with improved customer service. Using the Customer Service application from Dynamics 365 businesses can improve operational efficiency and organizational productivity.Furthermore, some of the core features of Dynamics 365 include the addition of an enhanced timeline that shows all customer interactions arranged in a single path. Also, managing activities in the timeline will be faster and more responsive with improvements to data viewability and usability.In fact, in the recent update to Microsoft Dynamics 365, the Customer service app is a part of this enhanced knowledge search that shows you the articles arranged in a single stream.
Features of Dynamics 365 for Customer Service
- Interact with customers on their preferred channels such as chat and SMS to email and phone to Facebook Messenger.
- Use of relevance search feature to provide the most relevant article for better results and understanding.
- Every customer receives a single and unified experience and results in better customer experience in the long run.
- With the use of Dynamics 365 Customer Insights, businesses can understand customer requirements a bit deeper and provide a much-personalized experience.
- Dynamics 365 Customer Services produces a dynamic interface optimized to drive the next best action that contextually serves up tools.
- Dynamics 365 Customer Service provides a single user interface to customer service agents to handle service interactions, using a desktop or mobile device.
- Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts.
- An added feature in the recent update includes service scheduling powered by Universal Resource Scheduling.
- Provides enhanced customer service admin settings using Service Management.
- Access to Knowledge Base search control powered by Relevance search to deliver results.