Microsoft Dynamics 365 Overview

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the ‘new gen’ cloud business application suite which combines Customer  Relationship Management (CRM) and Enterprise Resource Planning (ERP) apps together. Using Dynamics 365 you can manage all your mission critical jobs from sales till manufacturing.

Dynamics 365 unifies CRM and ERP, provides cloud applications for managing Sales, Customer Service, Talent, Marketing, Project Management, Finance and Operations, and Field Service under one roof.

Since its inception Dynamics 365 making waves in the enterprise business application domain where you can manage all your business needs using a single application which is no other software vendor is providing –, SAP, Oracle, IBM, Zoho, no one is giving such an end to end functionality.


Microsoft Dynamics 365 Business Applications

Microsoft Dynamics CRM provides users and organization powerful customer engagement capabilities. Unique features of Dynamics 365 Customer Engagement (CRM) bridge the gap between  common business challenges and user adoption in customer relationship management.

The sales force automation, customer service, and marketing modules align and empower your people to focus on what’s most important. And its flexible architecture allows for easy customization so you can mold the application to your specific needs.

Dynamics 365 is broadly classified into two application categories:

  1. Dynamics 365 for Customer Engagement (CRM)
  2. Dynamics 365 for Finance and operations (ERP)

Dynamics 365 for Customer Engagement (or Dynamics 365 CE) is the updated version of Dynamics CRM which comes with 5 business applications in it, such as:

  1. Dynamics 365 Sales
  2. Dynamics 365 Customer Service
  3. Dynamics 365 Marketing
  4. Dynamics 365 Field Service
  5. Dynamics 365 Project Service Automation (PSA)

Dynamics 365 for Finance and Operations is the new age version of Dynamics ERP which brings applications from Microsoft ERP application such as Dynamics AX, Dynamics NAV, Dynamics GP etc.

The ERP application included in Dynamics 365 F&O ( which is also called Dynamics 365 Unified Operations) are:

  1. Dynamics 365 Finance
  2. Dynamics 365 Supply Chain Management (SCM)
  3. Dynamics 365 Retail
  4. Dynamics 365 Talent

microsoft dynamics 365 features overview

How to make use of Microsoft Dynamics 365?

What makes Dynamics 365 important for your business?

The unique features of Dynamics 365 makes it is the important application for managing your business.

Enable greater productivity where you need it by connecting structured workflow of business applications and processes with the unstructured work of collaboration and productivity so employees are empowered with productivity tools surfaced in the context of their business processes.

why Microsoft Dynamics 365. Implementation Partner Magnifezr

Get built-in Intelligence with business applications that infuse big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees and customers to optimal outcomes. With Dynamics 365, data and insights are transformed into action for intelligence where it’s needed.

Be ready for growth through nimble, adaptable applications, that allow you to compose, modify and extend processes in real-time. Business users are empowered to change and adapt without IT. And organizations can re-imagine their business model with a consistent, flexible, extensible platform.

Microsoft Dynamics 365 is the new view to business software delivery and this Dynamics 365 Customer Engagement is the outcome of years of development and innovation by Microsoft. It has been a striking vendor in the business application space for nearly two decades. Microsoft had purchased two more ERP products such as Axapta and Navision, and formally launched its Business Solutions division in 2003, the division released its first domestic software, a CRM program known simply as CRM 1.0.

History of Microsoft Dynamics 365

Microsoft Dynamics suite includes one CRM and 5 ERP applications, together it is called as Microsoft Dynamics stack or Dynamics application suite.

Dynamics stack includes the following applications:

  • Microsoft Dynamics CRM
  • Microsoft Dynamics Axapta (AX)
  • Microsoft Dynamics Navision (NAV)
  • Microsoft Dynamics GP or Great Plaints
  • Microsoft Dynamics Solomon or SL
  • Microsoft Dynamics C5

Dynamics 365 is ‘born’ from Microsoft Dynamics stack. In November 2016, Microsoft has re-package and rebranded this package into a solution that is called Dynamics 365. Dynamics NAV, Dynamics GP, Dynamics AX, Dynamics SL, and Dynamics CRM 3.0 were turned out in 2005.

Microsoft Dynamics 365 Consulting Services

Magnifez’s being a Dynamics 365 services provider delivering Dynamics 365 Implementation and consulting services which help to business to get precise requirements dictated by your business environment.

Our industry experience on B2B and B2C companies in the following industries enables to share best practices with Dynamic 365 software application. You can come up with efficient solutions to Microsoft CRM challenges. Dynamics СRM services include everything a company needs to successfully digitize their vision of customer relationship management.

We have demonstrated a good track record of implementing Dynamics CRM and ERP solutions for Professional Services firms and other project-driven organizations than any other Dynamics partner in the world.

This is why at Magnifez technologies, we feel Microsoft Dynamics 365 Customer Engagement (CRM) is the best choice when your organization growth.


Magnifez Technologies’ Dynamics 365 Services

Following are the major services that Magenifez Technologies can help you with.

  • Dynamics 365 Consulting

  • Dynamics 365 Customer Engagement (CRM) Implementation

  • Dynamics 365 Customer Engagement (CRM) Consulting

  • Dynamics 365 Finance and Operation Implementation

  • Dynamics 365 Support and Maintenance and support

  • Dynamics 365 CRM Customization

  • Dynamics 365 Migration

  • Dynamics 365 Integration service

About Magnifez Technologies 

Magnifez Technologies is a Certified Microsoft Partner providing technology and consulting services to enterprise companies in a wide range of technologies like Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Unified Operations (ERP) applications.

For any help on Dynamics 365 please reach out to us on [email protected] or call +91 8008 048 446