Dynamics 365 Overview

Microsoft Dynamics 365 is the business application suite from Microsoft corporation that combines Customer  Relationship Management (CRM) and enterprise resource planning (ERP) functionality together.

What is Microsoft Dynamics 365?

Dynamics 365 unifies CRM and ERP functionary under a single package which is known as Dynamics 365. In short, Microsoft Dynamics 365 combines business functions such as Customer Insights, Sales, Customer Service, Talent, Marketing, Project Service Automation, Finance and Operations, and Field Service under one digital roof.

What is Microsoft dynamics 365 overview MagnifezApplications included in Microsoft Dynamics 365

Microsoft Dynamics CRM provides users and organization powerful customer engagement capabilities. Unique features of Dynamics 365 Customer Engagement (CRM) bridge the gap between  common business challenges and user adoption in customer relationship management.

The sales force automation, customer service, and marketing modules align and empower your people to focus on what’s most important. And its flexible architecture allows for easy customization so you can mold the application to your specific needs.

microsoft dynamics 365 features overview

Why Microsoft Dynamics 365?

Dynamics 365 enables businesses to  tart with what you need by offering apps that fit roles, industries, businesses – so our business users can start with what they need and grow at their pace to run their entire business in the cloud.

Enable greater productivity where you need it by connecting structured workflow of business applications and processes with the unstructured work of collaboration and productivity so employees are empowered with productivity tools surfaced in the context of their business processes.

why Microsoft Dynamics 365. Implementation Partner Magnifezr


Get built-in Intelligence with business applications that infuse big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees and customers to optimal outcomes. With Dynamics 365, data and insights are transformed into action for intelligence where it’s needed.

Be ready for growth through nimble, adaptable applications, that allow you to compose, modify and extend processes in real-time. Business users are empowered to change and adapt without IT. And organizations can re-imagine their business model with a consistent, flexible, extensible platform.

Microsoft Dynamics 365 is the new view to business software delivery and this Dynamics 365 Customer Engagement is the outcome of years of development and innovation by Microsoft. It has been a striking vendor in the business application space for nearly two decades. Microsoft had purchased two more ERP products such as Axapta and Navision, and formally launched its Business Solutions division in 2003, the division released its first domestic software, a CRM program known simply as CRM 1.0.

History of Microsoft Dynamics 365

Microsoft traditionally has one CRM and 5 ERP applications, together it used to be called as Microsoft Dynamics stack or Microsoft Dynamics application suite.

  • Microsoft Dynamics CRM
  • Microsoft Dynamics Axapta (AX)
  • Microsoft Dynamics Navision (NAV)
  • Microsoft Dynamics GP or Great Plaints
  • Microsoft Dynamics Solomon or SL
  • Microsoft Dynamics C5


In November 2016, Microsoft has re-package and rebranded this package into a solution that is called Dynamics 365. Dynamics NAV, Dynamics GP, Dynamics AX, Dynamics SL, and Dynamics CRM 3.0 were turned out in 2005.

Microsoft Dynamics 365 Consulting Services

Microsoft Dynamics 365 consulting services help to get precise requirements dictated by your business environment. Experience with both B2B and B2C companies in the following industries enables to share best practices with Dynamic 365 software application. You can come up with efficient solutions to Microsoft CRM challenges. Dynamics СRM services include everything a company needs to successfully digitize their vision of customer relationship management.

We have demonstrated a good track record of implementing Dynamics CRM and ERP solutions for Professional Services firms and other project-driven organizations than any other Dynamics partner in the world.

This is why at Magnifez technologies, we feel Microsoft Dynamics 365 Customer Engagement (CRM) is the best choice when your organization growth.

Magnifez Technologies’ Dynamics 365 Services

Following are the major services that Magenifez Technologies can help you with.

  • Dynamics 365 Consulting
  • Dynamics 365 Customer Engagement (CRM) Implementation
  • Dynamics 365 Customer Engagement (CRM) Consulting
  • Dynamics 365 Finance and Operation Implementation
  • Dynamics 365 Support and Maintenance and support
  • Dynamics 365 CRM Customization
  • Dynamics 365 Migration
  • Dynamics 365 Integration service


About Magnifez Technologies 

Magnifez Technologies is a Certified Microsoft Partner providing technology and consulting services to enterprise companies in a wide range of technologies like Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Unified Operations (ERP) applications.

For any help on Dynamics 365 please reach out to us on [email protected] or call +91 8008 048 446

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