Microsoft Dynamics 365 Customer Engagement (CE) is the leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management.
Microsoft 365 Customer Engagement is the updated version of Microsoft Dynamics CRM, as part of its Dynamics 365 application suite. Dynamics 365 for Customer Engagement will enable you to perform your sales, customer service, marketing and field service operations from a single application suite.
How Microsoft Dynamics 365 Customer Engagement (CE) helps your business?
Dynamics 365 Customer Engagement provides easy access to customer data from anywhere, anytime to update, qualify or assign leads or to track activities with rich reporting and dashboards. In another way, CRM 365 build business intelligence in real-time to uncover business trends and performance results.
Dynamics 365 for Customer Engagement (CRM) would help you streamline your sales, customer service and marketing operations in a much automated and professional way using workflows and business process automation tools.
Business Benefits – Microsoft Dynamics 365 Customer Engagement
- Can connect with customers anywhere, from any device
- Easier to build business network and deepen customer relationships
- Create meaningful, personalized customer experiences to improve sales growth
- Team collaboration helps your sales team sell as a team
- Work smarter to close more deals by leveraging easy-to-design process flows
- Dashboards which are configurable and customizable data visualization tools.
- Interactive charts to analyse and discover relevant sales data faster.
- Launch multi-channel marketing campaigns to enhance customer engagement
- Highly responsive and relevant customer service across multiple channels.
- Integrate with business telephony, messaging system to increase customer engagement.
What is Microsoft Dynamics 365?
Dynamics 365 for Customer Engagement is part of Microsoft Dynamics 365 application suite which combines CRM and ERP functionality. It is an evaluation of Microsoft’s Dynamics suite which includes 5 ERP applications – Dynamics AX, Dynamics NAV, Dynamics GP, Dynamics C5 and 1 CRM application – that is Dynamics CRM.
Now in Dynamics 365, we have both Enterprise Resource Planning and Customer Relationship Management (CRM) functionality under one big application suite.
Microsoft Dynamics enterprise resource planning (ERP) business solution software empowers your people to be more productive and enables your systems to adapt as you grow while delivering the insight you need to respond quickly in an ever-changing world.
Applications included in Dynamics 365 for Customer Engagement
Dynamics 365 for customer engagement packages a set of business applications which we earlier used to call it is “Microsoft CRM” or “Dynamics CRM”. Also Microsoft has added couple of new applications such as Field services and Project Service Automation (PSA).
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Marketing
- Dynamics 365 for Field Services
- Dynamics 365 for Project Service Automation
About Magnifez Technologies
Magnifez Technologies is a Certified Microsoft Partner providing technology and consulting services to enterprise companies in a wide range of technologies like Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Unified Operations (ERP) applications.
Our team is skilled at driving maximum benefit from your ERP or CRM implementation. Partner with Magnifez technologies to implement your Microsoft Dynamics solution and benefit from highly qualified consultants with in-depth Microsoft Dynamics experience and industry knowledge.
If you are looking for any help on Dynamics 365 Implementation [email protected]
Magnifez Technologies’ Dynamics 365 Services
Magnifez Technologies delivers the following Dynamics 365 services for its customers.
- Dynamics 365 Consulting
- Dynamics 365 Customer Engagement (CRM) Implementation
- Dynamics 365 Customer Engagement (CRM) Consulting
- Dynamics 365 Finance and Operation Implementation
- Dynamics 365 Support and Maintenance and support
- Dynamics 365 CRM Customization
- Dynamics 365 Migration
- Dynamics 365 Integration service