Dynamics 365 for Customer Service
Strengthen customer loyalty and provide world-class customer service with Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering seamless service to your customers. Providing consistent, smart care will cultivate lasting relationships.
Digitally transformed organizations that can resolve customer issues quickly and painlessly through any channel and on any device will set themselves apart. Intelligent customer service increases brand loyalty through effortless customer interactions. Microsoft Dynamics 365 for Customer Service enables organizations to engage customers, empower agents, and find new ways to add value in the new service economy.
Omnichannel Capabilities for Improved Customer Service: Today’s customers expect a unified experience regardless of which channel they are using to interact with your business. Equip your agents with the tools they need to satisfy changing customer demands across channels.
Dynamics 365 for Customer Service gives you a complete 360-degree view of the customer, including the full history of interactions, user preferences, and relevant customer information enables agents to engage with the consistency and personalization that customers they expect.
Agent Enablement: With the right information, your agents will provide consistent answers to customer questions across channels. Dynamics 365 for Customer Services produces a dynamic interface optimized to drive the next best action contextually serves up tools, guidance, and data to agents throughout the interaction, including information or assets from third-party applications.
Self-Service Capabilities: Your busy customers should be able to access their account information and find answers to their questions on their own through a branded, personalized experience. A self-service portal with a searchable knowledge base and online community space will provide expert care and peer-to-peer options. If this is not enough, make it easy for customers to transition to assisted support.
Unified Knowledge: Give agents and customers answers on the spot access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics. Deliver the right answers at the right time across channels
Capture content from social media, service interactions, and experts. Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs.
Digital intelligence: Be proactive with built-in digital intelligence. Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities. View real-time key service metrics through custom dashboards. Automatically detect sentiment and intent on social posts using built-in intelligence. Resolve issues faster by using machine learning to reference relevant articles and cases. Get quick insights to help identify trending issues.