- November 18, 2019
- Posted by: Firoz Muhammed
- Category: Dynamics 365, Dynamics 365 Consulting, Dynamics 365 Implementation, MS CRM
If you are planning to purchase Microsoft Dynamics 365 application licenses then you would probably need to know about Dynamics 365 pricing in detail and here is the detailed Dynamics 365 Licensing guide form Magnifez Technologies. In this article, we have tried to cover every little detail possible that you would need to know about Pricing and Licensing of Dynamics 365 Applications.
We have listed down all types of Dynamics 365 Licensing models available today for Dynamics 365 Customer Engagement and Finance and Operations (F&O). Furthermore, this guide will hopefully help you take the right action while you are planning to purchase Dynamics 365 application licenses.
Or else, if you already have a license, you can always upgrade to something better each time.
Microsoft Dynamics 365 Licensing Plans
If you are looking for a Dynamics 365 licensing plan that combines multiple individual application licenses for an affordable price then you should consider the following licensing packages.
Dynamics 365 Plan
Dynamics 365 Customer Engagement Plan
Dynamics 365 Unified Operations Plan
1. Dynamics 365 Customer Engagement Plan
Customer Engagement plan includes all the Dynamics 365 CE applications which your organization would love to have for better customer experience.
The Dynamics 365 Customer Engagement Plan includes:
- Dynamics 365 Sales
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Dynamics 365 Customer Service
- Dynamics 365 Project Service Automation
- Microsoft PowerApps Plan 2
2. Dynamics 365 for Unified Operations Plan
Dynamics 365 for Unified Operation Plan ( for Enterprise Resource Planning applications) provide a complete package that includes Dynamics 365 F&O applications such as Dynamics 365 for Finance, Dynamics 365 Retail, and for Dynamics 365 Talent. Along with this, you also have PowerApps Plan 2. It is an excellent offer for all the organizations looking for edit, read, and complete access to the entire ERP solution.
3. Microsoft Dynamics 365 Combined Plan
This plan combines both Dynamics 365 for Customer Engagement Plan and Dynamics 365 for Unified Operations Plan in a single package. It is of great benefit for all the large organizations in need of complete Dynamics 365 ERP software. This plans is good enough to serve all your Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) requirements.
Dynamics 365 Subscription Types
Dynamics 365 Licensing subscription has been classified into two types depending on the type of users.
1. Full users
These are for business users who need features that are rich in business functionalities. Such users need two types of services that are classified into Dynamic 365 Plans and Dynamic 365 Applications. For example, these users are Customer Service, Sales managers, Employees working in the finance sector, and supply chain managers.
2. Additional Users
These are a group of people in organizations that is responsible for carrying out the light tasks of the company. Also, includes Dynamics 365 for Team Members, Dynamics 365 for Operations Activity, or for Talent subscriptions. Additional users surely do not require the same capabilities as that of full users, for example, an HR in an organization.
Dynamics 365 Application Licenses
Dynamics 365 Applications subscriptions are for small businesses that need licenses only for a single application. Furthermore, it serves a great benefit for small organizations looking for only individual licensing subscriptions.
Dynamics 365 application licenses are available for the applications given below:
Dynamics 365 for Sales
Dynamics 365 for Marketing
Dynamics 365 Field Service
Dynamics 365 for Customer Service
Dynamics 365 for Finance and Operation
Dynamics 365 Retail Dynamics 365 for Talent
1. Dynamics 365 for Sales
Microsoft Dynamics 365 for sales subscription provides the sales team with the most comprehensive automation capabilities. It will help organizations build a strong relationship with the customers.
Customers can choose between two major licensing types of Dynamics 365 Sales i.e., Dynamic 365 for Sales Enterprise and Dynamic 365 for Sales Professional.
1. Dynamics 365 for Sales Enterprise
Sales Enterprise has a wide area to cover when it comes to meeting the needs of sales processes from the customers. It includes detailed insights into the customer needs, use of advanced technology, Mobile offline sync, sales force automation, etc. The basic pricing for the subscription starts from $95 per month.
2. Dynamics 365 for Sales Professional
Sales Professional subscription is for those customers who have much simpler needs and can be processed efficiently. It includes opportunity, sales, and performance management. Moreover, the basic pricing for the subscription starts from $65 per month.
2. Dynamics 365 for Marketing
Dynamics 365 Marketing subscription provides a base plan that includes the Individual Marketing application along with 10k contacts. This plan is beneficial for organizations looking to optimize their marketing capabilities.
With better marketing campaigns and insights on the competitors, your organization can see massive growth in business as time passes by. The basic pricing for the subscription starts from $1500 per month.
3. Dynamics 365 for Customer Service
Dynamics 365 Customer Service subscription is perfect for every organization looking to revamp their customer service management. The most crucial aspect of every organization is to create a good customer relationship. This service includes case management, Unified service desk for Dynamics 365, Interactive service hub, etc.
There are multiple advantages to this license as a whole. The basic pricing for the subscription starts from $50 per month for Customer Service professional and $95 per month for Customer Service Enterprise.
4. Dynamics 365 for Field Service
Dynamics 365 Field service license will be beneficial for all your field service-related work. It will be of enormous help to all your managers and employees to keep you updated with better insights and real-time data.
Moreover, all the users will get access to Schedule, dispatch, tracking capabilities, repairs, analysis, and inventory management. The basic pricing for the subscription starts from $95 per month.
5. Dynamics 365 for Finance and Operations
This particular Dynamics 365 Licensing provides licensed users to complete action to all the financial needs and requirements of the organization. Dynamics 365 Finance and Operations cannot be used as a standalone application since it is a part of the Dynamics 365 for Unified Operations Plan. The basic pricing for the subscription starts from $180 per month.
The Dynamics 365 for Operations include Dynamics 365 for Supply Chain Management ($180 per month), Dynamics 365 for Project Service Automation ($95 per month), Dynamics 365 for Business Central Essentials ($70 per month), and Business Central Premium ($100 per month).
6. Dynamics 365 for Retail
The Retail application license is optimized for full users, which helps retailers to create a customer relationship chain, manage operations, and offer convenience at its best.
The Retail Store Scale Unit is not available as a standalone license. Required hardware, Windows Client or Windows Server and SQL licenses must be acquired and licensed separately. Furthermore, the basic pricing for the subscription starts from $170 per month.
7. Dynamics 365 for Talent
Dynamics 365 Talent is an add-on application that helps organizations and HRs hire the right candidate to grow their business and form the best team in the industry.
Likewise, this license will benefit end-user for the long term and automate the process of hiring, making it easier for HR and managers to carry out the operation. Also, the basic pricing for the subscription starts from $40 per month.
Dynamics 365 for Device License
Device Subscription License is specially introduced for all those users who are ready to share their license subscriptions with other users. It will not only decrease the price further but will be equally beneficial to all.
1. Customer Service Device SL
Customer Service Device SL helps multiple users to access Dynamics 365 for Customer Service Application using a shared device login data. The users will be the same as any other individual applications. But the access is only limited to licensed device.
2. Sales Device SL
Sales Device SL helps multiple users to access Microsoft Dynamics 365 for Sales application using a shared device login data. The users will have the same rights as that of the individual Sales Application; only the access is given to the licensed device.
3. Field Service Device SL
Field Service Device SL helps multiple users to access Dynamics 365 for Field Service application using a shared device login data. The users will have the same rights as that of the individual Field service Application; only the access is given to the licensed device.
4. Operations Device SL
Operations Device SL helps multiple users to access Dynamics 365 for Operations application using a shared device login data. The users will have the same rights as that of the individual Dynamics 365 Operations Application; only the access is given to the licensed device.
Microsoft Dynamics 365 for AI Plans
With Microsoft Dynamics 365 AI, every user has the freedom to solve problems and make decisions on their own with the help of intelligent tools. Every business user can improve their decision-making capabilities and increase sales using AI-powered tools for business growth.
Furthermore, improve customers’ experience using AI-driven insights and make better decisions thereafter. The implementation of AI has been put to use in AI for sales insights, AI for Customer insights, and AI for Customer Service Insights.
Microsoft PowerApps License Plans
Microsoft has also included specific plans for Microsoft PowerApps and Microsoft Flow capabilities. It allows interested users to run and create a flow based on data obtained by the Dynamics 365 applications.
With the use of Microsoft PowerApp Plan, you can build your own application customized for your business. Apart from this, you can get access to a single app plan to allow individual users to run the application. On the other hand, get unlimited apps to plan to run unlimited applications.
The Dynamics 365 plans include the Microsoft PowerApps Plan 2 that provides full users the complete access and data insights to model business data in the Common Data Service (CDS).
Microsoft Power BI Licensing
Dynamics 365 provides Power BI, a business analytical service across various platforms. The primary function of this application is to provide users with tools and data to customize reports and dashboards.
Dynamics 365 for Unified Operations plans are entitled to include Power BI plans within in user interface. It includes applications such as Retail Talent and Finance & Operations.
Similarly, Dynamics 365 Customer Engagement Plan may or may not include Power BI in its user interface. It is for organizations looking for complete customer management support to grow their business. Additionally, it covers Sales, Customer Service, Project Service Automation, and Field Service functionality.
Microsoft updates Dynamics 365 and Microsoft Power platform ( PowerApps, Power automate, and powerbi) licensing plans often. Similarly, you can get access to company license programs, individual applications, methods based on requirements, etc.
There are multiple instances based on pricing for each of the services provided by the Dynamics 365 guide. Lastly, you need to keep in mind every aspect and the need to grow your business at a good pace. Either you can buy an application or a license or renew it, which will cost you less.
Furthermore, if you have any queries related to the guide and number of applications listed above and their pricing. Do not hesitate to contact us to understand anything related to the pricing and the components of Dynamics 365.
Finally, if you are looking any help on purchasing Dynamics 365 licenses or procurement feel free to reach out to us on [email protected]