Dynamics 365 Support
A successful ERP, CRM, BI, and Marketing Automation deployment requires a seamless transition even after go-live activities and support. Whether your initiative is as complex as a complete business system replacement, or as simple as adding a single functional capability to an existing application, our expertise and proven methods will enable you to achieve faster, and better results. Our support services include issue resolution, system maintenance, gap analysis, and development of customized enhancements, upgrades, and escalation procedures as well as post-resolution follow-up to ensure that our proposed solution met your expectations.
Benefits of our Support Services are:
Support hours can be used for training, break-fix support, customizations, strategic consulting, functional consulting, development, and reporting modification.
Support in East, Central and Western time zone in North America as well as Europe.
Assigned Account Manager
Support from capability Team to request Microsoft support incidents when required for the first 3-months, the vast majority of support can be provided by the implementation team.
Our Support team is made of technical and functional consultants. Local language support personnel will be assigned if required.
Updated documentation on as needed basis.
Dynamics 365 Maintenance
We have designed a Magnifez Maintenance Plan that ensures that long after implementation, our customers’ business systems consistently operate at its designed efficiency without exceeding the annual budget. This plan offers Software Support and Maintenance, Upgrade Assurance, and Systems and Database Maintenance.
Advanced Maintenance & Service
For Microsoft Dynamics 365 for Finance and Operations: With complete maintenance, repair, and overhaul (MRO) support, To-Increase Advanced Maintenance & Service helps you achieve your goals for uptime and longevity of equipment and transportation assets and puts your employees in a better position of keeping your machinery going.End-to-end coverage for maintenance and service.
Keep assets running is the key to your business. Whether it concerns the maintenance of your own assets and equipment or those of your customer, Advanced Maintenance and Service gives you the capabilities you need.
Keep your assets running:
Use preventive and condition-based maintenance to perform maintenance before the problem occurs. Perform ad hoc maintenance when needed and have full insight into the asset history.
Control your maintenance process:
Stay in control with analytics to monitor maintenance costs and faults from the overall view down to individual work order or asset. Track critical KPIs, manage your process from service request to work order with configurable stages. Just as you need it.
Never run out of spare parts:
Spare parts management is fully integrated with item and inventory management. Use predefined job types to manage the type of work and what is required in terms of spare parts, tooling, and competencies.
Increase customer service:
Use maintenance contracts, warranty, and preventive maintenance to manage services for your customers. Empower field technicians by providing all required information and ability to register time, materials, asset updates and more via mobile, on- and offline.