Enterprise Software

Dynamics 365 CRM, configured for how you sell and serve

Sales, Customer Service and Marketing on Microsoft's enterprise CRM — implemented by a certified team that has trained thousands of users.

Book a free assessment How we deliver

Overview

Dynamics 365 gives you a single view of every customer across sales, service and marketing. We configure it around your real processes, integrate it with Outlook, Teams and your ERP, and switch on Copilot so your teams spend less time on admin and more time with customers.

What's included

Dynamics 365 SalesLead-to-cash pipeline, forecasting and Copilot-assisted selling.

Customer ServiceOmnichannel case management, SLAs, knowledge base and routing.

Customer Insights & MarketingSegments, journeys and campaign analytics.

IntegrationsERP, website, telephony and Microsoft 365 connected.

Data migrationClean migration from Salesforce, Zoho, HubSpot, spreadsheets or legacy CRM.

Rescue & optimisationHealth checks and fixes for underperforming implementations.

Proof it works

Riyadh Retail Group (Retail, Saudi Arabia): Sales Hub and Customer Service for a 200-staff retail group. Our OCM programme achieved 91% adoption in week 4.

91%User adoption (week 4)

22%Increase in pipeline visibility

4Locations rolled out

Read the full case study →

Our methodology

How we deliver

Phase 1

Assess

1–2 weeks

Discovery workshops, gap analysis and business-case validation.

Phase 2

Design

2–4 weeks

Architecture, data and integrations, with a fixed-scope plan.

Phase 3

Implement

Agile sprints

Weekly demos, testing, migration, training and go-live.

Phase 4

Support

Ongoing

Hypercare, managed support and continuous Copilot enablement.

Related services

Ready to talk Dynamics 365 CRM?

Book a free assessment and leave with a clear, prioritised plan.

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45 minSenior consultant

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Digital Transformation