Microsoft Dynamics 365 is a collection of enterprise-level software applications that combine enterprise resource planning (ERP) and customer relationship management (CRM) capabilities. It helps organizations to improve their customer interactions and streamline their business operations. Dynamics 365 is part of the Microsoft Power Platform and can be integrated with other Microsoft products such as Office 365, Power BI, and Azure.
Dynamics 365 includes several different applications, such as Dynamics 365 Finance and Operations, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics 365 Project Service Automation. These applications can be used separately or in combination, depending on the specific needs of the organization.
The Finance and Operations application provides financial management and supply chain management capabilities, including general ledger, accounts payable, and inventory management. The Sales application provides sales automation capabilities, including lead and opportunity management. The Customer Service application provides case management, knowledge management and self-service capabilities, while the Marketing application provides marketing automation capabilities including lead management, marketing lists, and campaign management.
Dynamics 365 also provides a Common Data Model (CDM) which allows for seamless integration of all applications and data sources, providing a unified view of customer interactions across all departments and lines of business. It also provides powerful analytics and reporting capabilities, that allows for real-time insights and data-driven decision making.
Overall, Microsoft Dynamics 365 provides a comprehensive set of enterprise-level applications that can be used to improve customer interactions and streamline business operations. It offers a wide range of capabilities that can be customized to the unique needs of different organizations, and can be integrated with other Microsoft products to provide a holistic view of the business. It is an end-to-end solution for organizations looking for a modern, all-in-one platform for business management.
Service operations are a vital part of any business, as they ensure that products and services are delivered efficiently and effectively to customers. Dynamics 365 Field Service is a powerful tool that can help businesses enhance their service operations by automating and optimizing key processes, improving communication and collaboration, and providing valuable insights into customer …
How to optimise your Service Operations with Dynamics 365 Field Service? Read More »
Recently completed Power bi implementation for a client successfully and following are the top 7 factors that lead to a successful Power Bi report implementation ( as per our team’s experience). Microsoft Power Bi is a powerful but relatively easier tools for developing business intelligence ( BI), but for a successful implementation of Power Bi …
Top 7 Success Factors for Power Bi Implementation Read More »
Compare Microsoft Dynamics 365 with Dynamics CRM in terms of features, versions and apps.