Zoho CRM is the #1 Customer Relationship Management(CRM) tool for small and medium businesses which provides Sales, Marketing, Customer Services, Accounting modules for your business. Zoho One is a bundle of more than 40 business and productivity applications rolled into one suite along with complimentary mobile applications. With one suite, one account, one price, and invoice, Zoho One proves to be a true operating system for any business.
About Zoho CRM
Today, Zoho has more than 50,000 customers with a majority being small businesses. Top brands that use Zoho products include Sony Ericsson, Siemens, Qualcomm, Nokia, Motorola, Lockheed Martin, Citrix, Cisco, and 3com.
Zoho Product Launches
In September 2005, the company launched a word processor named Zoho Office Suite to compete with Microsoft Office.
In June 2006, Zoho CRM was launched with features such as marketing, sales force automation, customer service, and an order management functionality for invoices, orders, and quotes.
Zoho Show 2.0 was released in December 2007 with usability improvements, mashups within web pages, increased file sharing, and integration with Zoho CRM.
Zoho introduced the Zoho CRM Enterprise Edition in April 2008 with enhanced features such as multi-language support, additional data management tools, improvements to products customization, role-based security permissions, SSL support for Professional and Enterprise editions, and integration with other apps such as Zoho Sheet.
Zoho reached the milestone of one million user-base in August 2008.
In 2015, Zoho launched Zoho Social to help boost the social media presence of companies, added Zoho Expense to its Finance suite, introduced an innovative web and mobile app named Zoho ShowTime that connects speakers with audiences, launched Zoho Forms, an online tool to build, share, and submit forms on the web and mobile, and released two other apps named Zoho Inventory and Zoho Motivator.
The company reached 15 million users in 2015.
Zoho reached 20 million user-base in 2016.
About Zoho CRM Plus
With Zoho CRM Plus you can: Improve customer engagement, collaboration, and productivity among your sales, marketing, and support teams Reduce operational costs Increase sales performance, sales conversion, and ROI Help your sales team make better sales decisions Reduce the sales cycle Deliver exceptional customer service Target the right audience segment, keep track of competitors and events, build your brand’s identity and reputation, measure and analyze social media performance, and track revenue Streamline your team’s work, be more organized, collaborate better, and have clear visibility of your project metrics through integration with Zoho Projects Identify marketing trends and make smart decisions to accelerate business growth through real-time reporting. The following scenario illustrates how Zoho CRM Plus can be put to use.
Zoho CRM Plus comes with the following features:
- Sales automation
- Exclusive email client for salespeople
- Visitor tracking
- Projects collaboration
- Marketing automation
- Social media
- Customer survey
- Activity management
- Metrics & KPI
- Centralized user management
Zoho CRM Plus also provides customization options. With Advanced Automation, you can create workflows; schedules; web forms; rules for escalation, lead assignment, and approvals; and notifications.
Once you’ve created new leads, you can contact them by phone, email, chat, or through other channels supported by Zoho CRM Plus. You start receiving sales queries from prospects and find emails piling up in your inbox. With SalesInbox, you can organize and prioritize emails, create filters that reflect sales priorities, and view how your contacts have progressed through the sales life cycle. You can also perform CRM activities right from your inbox, automate lead conversion process, set rules to create leads, contacts, and deals, assign time to remind you when you have to hear from prospects or customers that matter to you most.
Now you can track all further conversations and transactions you have with that prospect. And, once the deal is won, you can create a project, set milestones, create tasks, and track project activities and project issues and close them. You can also give your client permission to view and keep track of project activities and deliverables.
Once your customer has purchased your product, you can assist them through Helpdesk. Track customer tickets, define your SLAs and measure customer happiness. You can create advanced surveys to get periodic feedback from customers to improve your product.
Reach out to your customers and build lasting relationships with them by creating, sending, and tracking your email campaigns in Zoho Campaigns. Create campaigns so you can cross-sell and up-sell your products, segment your subscriber list, and add new subscribers. Take advantage of auto-responders to send emails, share your campaigns on social media, and see how well they do in real time.
Business intelligence reports and dashboards can be created to analyze customer data and make informed decisions. You can set targets, create contests, and motivate your sales team to perform better with Zoho Motivator. Through contests, you can foster healthy competition among your team members, help them win trophies and badges with every deal they close and generate more revenue.
The centralized user management feature lets you add and manage users to Zoho CRM Pus from a centralized place. With centralized user management, you can ensure that your customer data is secure, without introducing complicated processes. From engaging your prospects for generating and nurturing leads to closing deals to providing better customer support, you can manage each process in your sales, marketing, and support teams with Zoho CRM Plus.
ZOHO CRM Consulting Services:
Sometimes it is difficult to even know where to start when trying to set up the software you need to run your business; CRM, Finance, HR, Marketing… where do you start? We can help you save time and money by giving you the advice you need to quickly and properly implement your Zoho Project.
Magnifez Technologies is a Authorized Zoho partner and and provide consulting on Zoho CRM and other Zoho products.
ZOHO CRM Implementing Services:
After a deep discovery process where we get to know about your business and your technology needs. We will implement the Zoho Solution that delivers the platform you need to run your business. From just 1 Zoho application to the over 40 in their business suite, we have the expertise to get you up and running.
After you are up and running our team of experts will help manage and support your organization’s Zoho platform and proved you with ongoing support and customization to make sure that your technology investment is delivering the results you need, and that your employees are productive.
Our training programs provide your team with the skills necessary to use any Zoho Application. For a training package that suits your organization’s individual needs, we will work your team to come up with a course that is tailored to your companies specific training requirements.
Zoho CRM is the name of an on-demand, SaaS-based customer relationship management (CRM) software solution designed to manage sales, marketing, contacts, customer support, and other business functions.
Zoho CRM Editions
Zoho CRM is available in a number of editions. Basically, this means different packages with different feature sets, allowing business owners to choose the features that meet specific business requirements while controlling the overall cost of the CRM package. Zoho.com offers Free, Standard, Professional and Enterprise editions of its CRM software.