Difference Between Microsoft Dynamics AX and Microsoft Dynamics 365 Customer Engagement (CRM)

 

Dynamics 365 is a re-packaging of Microsoft’s ERP and Customer Engagement(CRM) solutions. Earlier we had Microsoft Dynamics stack which is nothing but the group of 6 enterprise applications from Microsoft – 1 Customer Engagement(CRM) and 5 ERP applications.

 

 

Microsoft Dynamics Stack/Suite are listed below:

  • Dynamics Customer Engagement(CRM)
  • Dynamics AX (Axapta)
  • Dynamics NAV ( Navision)
  • Dynamics GP ( Great Plains)
  • Dynamics SL ( Solomen)
  • Dynamics C5

Out of these only, the first one is the Customer Engagement(CRM) and rest are ERP applications from Microsoft for different domains and market segments.

WatchIntro to Dynamics 365 Customer Engagement(CRM)

On-premise and online:

For most of these applications both on-premise and online( cloud) versions are available. In November 2016 Microsoft has come up with the ‘re-packaging’ of these apps. They had taken the modules from Customer Engagement(CRM) ( Sales, Customer Service, Marketing etc) and ERP( Finance and Operations, Talent, Project service Automation etc) and renamed to Dynamics 365.

 

dynamics365-customer-engagement-microsoft-modules

In short,

Dynamics is more than Customer Engagement(CRM), it is the combination of Customer Engagement(CRM) and ERP apps where businesses can purchase individual or multiple apps together.

 

About Magnifez Technologies

Magnifez Technologies is a Certified Microsoft Partner providing technology and consulting services to enterprise companies in a wide range of technologies like Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Unified Operations (ERP) applications.

We are focused on providing vertical industry solutions built on the top of Microsoft Dynamics applications. Our mission is to help clients grow in a competitive business environment using powerful, user friendly and affordable enterprise software solutions which swiftly respond to the changing nature of the industry.



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