What is Microsoft Dynamics 365?


Dynamics 365 is a cloud-based enterprise solution from Microsoft which combines CRM( Customer Relationship Management) and ERP ( Enterprise Resource Planning) features together. It is the upgraded version of Dynamics CRM, but it more than just CRM. The CRM arrangement is a streamlined procedure. It expands benefit in Marketing, Sales, and administration divisions. Whereas ERP is usually termed for business management software. It mainly suits integrated applications that an organization is used to manage, store and collect the interpret the data from the business activities like sales, SRM, Production, Distribution, Accounting, Human Resources, Enterprise, asset management-commerce, CRM, Business Intelligence etc.

The advantage of Dynamics 365 is the business apps included in it which you can purchase individually or a package. Previous we had three modules in the CRM namely Sales, Marketing and Customer Service and we are re-grouped into Dynamics 365 for Sales and Dynamics 365 for Customer Service.

In addition to this, we have multiple other apps from CRM and ERP domains as shown in the picture below:


The Dynamics 365 Apps are:

  1. Dynamics 365 for Sales
  2. Dynamics 365 for Customer Service
  3. Dynamics 365 for Field Service
  4. Dynamics 365 for Project Service Automation
  5. Dynamics 365 for Operations (ERP)
  6. Dynamics 365 for Financials (ERP)
  7. Dynamics 365 for Marketing

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